Automatically captured data

When users send you feedback, Shake "magically" and automatically captures a lot of other data too. And although it feels like magic, it's nothing but — we want you to fully understand and control it.

Shake also provides you with tools to filter out any personally identifiable information (PII) on the mobile device itself, so it never reaches the Shake servers.

We're truly obsessed with data security! If you have questions or proposals, let's start chatting.

Not automatically captured

Before we list data Shake SDK does capture, we first want to give you many examples of data Shake doesn't automatically collect. We want you to know all the details you may later need for compliance, when submitting your app to any app store, or for any other reason.

DataAttributes and sensitivityDescription
Phone number                                                                  Shake does not collect user's phone number.
Physical addressNot collected.
Other contact informationNot collected.
Health or fitness dataNot collected.
Payment, credit or other financial infoNot collected.
Precise or coarse locationNot collected.
Sensitive infoNot collected.
User's contacts, emails or text messagesNot collected.
Photos, videos or other user's filesOptional May contain PIIShake does not automatically collect contents of user Gallery and similar locations. However, keep in mind your users can decide to attach any of their files by browsing their phone themselves, and those files could contain PII.
Audio or gameplay dataNot collected.
Customer support or other user contentNot collected.
Browsing, purchase or search historyNot collected.
User or device IDNot collected.
Advertising or other usage dataNot collected.
Other diagnostic dataNot collected.
Feedback typeOptional Non-PIIIf you want your users to categorize their feedback, they will enter this info themselves. Shake does not capture it automatically.

Automatically captured data

DataAttributes and sensitivityDescription
Screenshot                                                                 Optional May contain PIIA screenshot of user's screen at the moment Shake is invoked. You can avoid capturing PII on the screenshot by marking sensitive views as private. In case of manual invocation, your users can additionally blur or delete the screenshot before submitting feedback.
Screen recordingOptional May contain PIIAutomatically captured video of what user did in your app during the last 15 seconds prior to submitting feedback. It's disabled by default. If you enable it, your users will be asked to allow screen recording first, and will have the ability to delete it before submitting feedback too. Shake doesn't record other apps' content, just yours. Use this optional feature only during internal testing.
PermissionsNon-PIIA list of permissions the user has granted to your app.
Performance dataOptional Non-PIIShake's Black box can show you the last 60 seconds of device memory usage, your app memory usage, network connectivity changes, device orientation and the CPU levels. You can also disable it.
User emailOptional May contain PIIUser that's submitting feedback enters this data themselves. If you decide you don't want to collect this data, you can hide this field.
TimeNon-PIIA timestamp of the moment Shake was invoked.
OSNon-PIIUser device's operating system version.
DeviceNon-PIIUser device model, Samsung Galaxy S8 for example.
App versionNon-PIIA build version of your app, 1.5.42 for example.
XCodeNon-PIIVersion of XCode used to build the app.
NetworkNon-PIINetwork connection type (WiFi, cellular or offline) and name.
Current viewNon-PIIAn app screen on which Shake was invoked.
TimezoneNon-PIISystem settings timezone.
City and countryNon-PIIA city from which the feedback was submitted. As any network header on the Internet — that's how the Internet works — Shake SDK's also contains sender's IP addess. Our system reads only the user's city (nothing more geographically precise than that) from it, saves that city name and never ever saves the IP address. Even though some don't consider the IP address PII, we choose to disagree and want to keep everyone completely safe and secure by not saving it.
LocaleNon-PIISystem settings locale, en-US for example.
Battery statusNon-PIIBattery percentage and whether the device was being charged at that moment.
Your app memory usageNon-PIIHow much memory was your app using.
Used storageNon-PIIHow much storage is still available on user's device.
Authentication to unlock deviceNon-PIIWhether the user had to somehow unlock the device to use it, with Touch ID for example.
ResolutionNon-PIIScreen width ✕ height in pixels.
OrientationNon-PIIDevice orientation at the moment when the feedback was submitteed, landscape for example.
DensityNon-PIIScreen pixel density, XHDPI for example.
Shake SDKNon-PIIShake SDK version that the feedback was submitted with.
Product interactionOptional May contain PIIShake's Activity history shows a timeline of all user actions (every tap, swipe, pan), their network requests (request header and body, response header and body), system events (app status changes), view controller changes (user navigating your app), push notifications that arrive, custom logs and application console logs. Shake SDK automatically deletes as much PII as possible on the mobile device itself, and gives you additional methods to manage, delete and obfuscate any of potentially PII also on the mobile device itself, before anything is sent to Shake servers.
MetadataYou can send yourself a value of any variable from your app. Use this feature safely and respectfully.
Custom filesYou can prepare and send yourself any file from your app you want. Use this feature safely and respectfully.