Automatically captured data

When users send you feedback, Shake "magically" and automatically captures a lot of other data too. And although it feels like magic, it's nothing but — we want you to fully understand and control it.

Shake also provides you with tools to filter out any personally identifiable information (PII) on the mobile device itself, so it never reaches the Shake servers.

We're truly obsessed with data security! If you have questions or proposals, let's start chatting.

Not automatically captured

Before we list data Shake SDK does capture, we first want to give you many examples of data Shake doesn't automatically collect. We want you to know all the details you may later need for compliance, when submitting your app to any app store, or for any other reason.

Data	Attributes and sensitivity	Description
Phone number		Shake does not collect user's phone number.
Physical address		Not collected.
Other contact information		Not collected.
Health or fitness data		Not collected.
Payment, credit or other financial info		Not collected.
Precise or coarse location		Not collected.
Sensitive info		Not collected.
User's contacts, emails or text messages		Not collected.
Photos, videos or other user's files	Optional May contain PII	Shake does not automatically collect contents of user Gallery and similar locations. However, keep in mind your users can decide to attach any of their files by browsing their phone themselves, and those files could contain PII.
Audio or gameplay data		Not collected.
Customer support or other user content		Not collected.
Browsing, purchase or search history		Not collected.
User or device ID		Not collected.
Advertising or other usage data		Not collected.
Other diagnostic data		Not collected.
Feedback type	Optional Non-PII	If you want your users to categorize their feedback, they will enter this info themselves. Shake does not capture it automatically.

Automatically captured data

Data	Attributes and sensitivity	Description
Screenshot	Optional May contain PII	A screenshot of user's screen at the moment Shake is invoked. You can avoid capturing PII on the screenshot by marking sensitive views as private. In case of manual invocation, your users can additionally blur or delete the screenshot before submitting feedback.
Screen recording	Optional May contain PII	Automatically captured video of what user did in your app during the last 15 seconds prior to submitting feedback. It's disabled by default. If you enable it, your users will be asked to allow screen recording first, and will have the ability to delete it before submitting feedback too. Shake doesn't record other apps' content, just yours. Use this optional feature only during internal testing.
Permissions	Non-PII	A list of permissions the user has granted to your app.
Performance data	Optional Non-PII	Shake's Black box can show you the last 60 seconds of device memory usage, your app memory usage, network connectivity changes, device orientation and the CPU levels. You can also disable it.
User email	Optional May contain PII	User that's submitting feedback enters this data themselves. If you decide you don't want to collect this data, you can hide this field.
Time	Non-PII	A timestamp of the moment Shake was invoked.
OS	Non-PII	User device's operating system version.
Device	Non-PII	User device model, Samsung Galaxy S8 for example.
App version	Non-PII	A build version of your app, 1.5.42 for example.
XCode	Non-PII	Version of XCode used to build the app.
Network	Non-PII	Network connection type (WiFi, cellular or offline) and name.
Current view	Non-PII	An app screen on which Shake was invoked.
Timezone	Non-PII	System settings timezone.
City and country	Non-PII	A city from which the feedback was submitted. As any network header on the Internet — that's how the Internet works — Shake SDK's also contains sender's IP addess. Our system reads only the user's city (nothing more geographically precise than that) from it, saves that city name and never ever saves the IP address. Even though some don't consider the IP address PII, we choose to disagree and want to keep everyone completely safe and secure by not saving it.
Locale	Non-PII	System settings locale, en-US for example.
Battery status	Non-PII	Battery percentage and whether the device was being charged at that moment.
Your app memory usage	Non-PII	How much memory was your app using.
Used storage	Non-PII	How much storage is still available on user's device.
Authentication to unlock device	Non-PII	Whether the user had to somehow unlock the device to use it, with Touch ID for example.
Resolution	Non-PII	Screen width ✕ height in pixels.
Orientation	Non-PII	Device orientation at the moment when the feedback was submitteed, landscape for example.
Density	Non-PII	Screen pixel density, XHDPI for example.
Shake SDK	Non-PII	Shake SDK version that the feedback was submitted with.
Product interaction	Optional May contain PII	Shake's Activity history shows a timeline of all user actions (every tap, swipe, pan), their network requests (request header and body, response header and body), system events (app status changes), view controller changes (user navigating your app), push notifications that arrive, custom logs and application console logs. Shake SDK automatically deletes as much PII as possible on the mobile device itself, and gives you additional methods to manage, delete and obfuscate any of potentially PII also on the mobile device itself, before anything is sent to Shake servers.
Metadata		You can send yourself a value of any variable from your app. Use this feature safely and respectfuly.
Custom files		You can prepare and send yourself any file from your app you want. Use this feature safely and respectfuly.