Shake's user interface explained and instructions on how to customize it.
The Shake UI consists of nine screens, and here's how they're related:
You can decide to open either Shake's Home screeen or New ticket screen, depending on the flow you want to achieve. Listed below are some common use cases that show where you might like to add Shake to your app. Of course, it's up to you to decide what best suits your app UX.
Internal feedback collection
This entry point is often used during internal testing. Your testers or office colleagues are told to invoke Shake whenever they notice a bug or have a suggestion. In this case, instruct Shake to open the New ticket screen:
Production ticketing system
In production, apps usually add Shake under My account or Settings → Help. There, they have a Submit feedback button that opens Shake's Home screen:
Internal and production crash reporting
Lastly, Shake can open automatically after your app crashes. Enable Crash reports and enable the Ask for crash description sheet so your users can describe what happened before your app crashed on them:
Design and customizations
Shake supports dark and light mode out of the box, there is no need to code anything. Its UI will automatically adapt depending on your app design settings.
Shake also supports white labeling. From your Shake dashboard, you can change its main action color and its welcome message without coding.
Lastly, Shake mobile UI has been localized to support numerous languages. Your users whose default device language is set to one of those will automatically use Shake in their native language.