Furthermore, Nathan explains that when updates or changes are made, having immediate customer feedback is very useful to the team in development.
“One of my favorite parts of using Shake is how easy it is for the customers. You get an immediate screenshot, and logs where we can locate the issue”, says Nathan. In Vitruvian’s case, it’s almost like cutting out the middleman – when the process of reporting is so quick and easy it’s the users that become your new testers.
“We’ve been able to work through hundreds of issues as a result”, he adds.