Ironically, live chat is dying.
On the other hand, your app is flourishing.
Supercharge your support
Understand your users 200% better
Receiving tickets, and chatting; it’s all basic stuff. With Shake you get a better understanding of your app users backed up by fabulous data.
Know the issue from the get-go
With 0 doubts and second-guesses
Give your team peace of mind
No more struggling to find out: What device? What app version? Which OS? What did the user do? Now you’ll know it, automatically.
Get 50+ useful data points
Auto-attached on reports
One hub, all feedback
Your own support station, inside the app.
On the forefront of SDK, add helpful links to steer users in the right direction and be amazed how quickly some issues can solve themselves.
Triage for the ages
Perfectly suited for every scenario.
Including the worst one – escalating tickets to your devs. Forward them to Jira or any other tool your team uses without manual retyping.
Mini CRM ftw
Basically, a list of all lists.
All your dear users in one place – with their ticket history and metadata. Find Pedro from Mexico you’ve chatted with last week, in a heartbeat.
To sum it up
Get much-needed data automatically
Find users in a heartbeat
Refine your user × support relationship
Have a deeper understanding of your app
Help your app be the best version of itself.
Add to app in minutes
Doesn’t affect app speed
GDPR & CCPA compliant