Unfortunately, this means that bugs are an inevitable component of every software.
However, although bugs can’t be removed entirely, they can be managed.
If your app crashes upon making a purchase, this is a more pressing issue than crashing after adding 500 items to the cart.
With bug tracking software, such defect management is greatly facilitated. These tools are a huge help for all development teams and are well worth investing in.
Keep reading to find out why!
Table of Contents
Better bug management
Think about it—a 1,000-line dual-authored personal project won’t have the same amount of bugs as a 10,000-line codebase managed by ten developers.
In the same thread, another professional suggested:
This topic was the subject of another Reddit post:
Here’s a software developer’s take on everything a bug tracking software should contain:
All these capabilities are easier to handle in a bug tracking tool than in Google Sheets or Excel, as they can’t execute some of the actions mentioned above (i.e., associated change control commits and pull requests).
Furthermore, visual proof is essential in bug tracking.
Developers solve bugs best when they can see the error themselves, which is why it’s always a good idea to include screenshots and/or screen recordings.
Here’s an example:
Inserting such screenshots is a challenge in both Google Sheets and Excel, and whilst technically possible, the image itself is quite difficult to view.
Moreover, screen recordings aren’t supported whatsoever.
With complex bugs, screen recordings can be hugely helpful, and the lack of this resource might significantly impede the debugging process.
Bug and crash reporting tool for your mobile app.
This is where bug tracking software has a clear advantage, as different types of media are easily included in bug reports.
Other details are also available, including who discovered the defect, bug type, priority, etc.
With this bug tracking software or any other similar tool, managing your software’s bugs will be almost like a walk in the park.
Understanding bug trends
These tools keep a record of all bugs, and often offer analytics that provide deep insights into when and how the bugs occur.
When examining these analytics, focus on the following:
For example, here’s a sample report showing the rolling averages of open, closed, and resolved bugs:
Furthermore, if one employee finds the most bugs, they might deserve special recognition.
Here’s how defect density is usually calculated:
400/2,000 = 0.2 = 20 defects per KLOC
As your software grows, it’s a good idea to check your defect density habitually.
If the density is increasing, this is your sign to gain a deeper understanding of other bug trends and then take action to prevent further similar bugs from appearing.
Improved product quality
In other words, you and your developers would have a constant source of truth regarding the number of defects in the software.
This is where bug tracking software is a huge asset—it helps you track the most significant errors, and you can then easily coordinate a debugging strategy.
For example, take a look at this graph showing defects as organized by priority:
Developers have zeroed in on these errors, as they know these bugs are most harmful to their software’s quality.
Furthermore, once the critical bug has been handled, more often than not, the blocker (colored pink) is the next to go.
Some bug tracking software even indicates how many users are affected by a particular software error.
With this data, you’ll know exactly which bug fixes are necessary to improve your software’s quality.
Great user experience
Users anticipate only the best service when they invest in software, be it a mobile application, a software tool, or a custom-made system.
Users couldn’t show proof of vaccination, leaving many unable to attend shows, enter restaurants, and even board flights.
Bug tracking software can help you avoid such scenarios.
When users can report errors in bug tracking software, you’re proving you care about their experience.
Here’s a report snippet:
Other bug tracking software solutions offer similar features for website applications.
Here’s the tool in action:
Your customers will surely appreciate the ease with which they can log their issues.
Higher return on investment
The longer a bug festers in your software, the more expensive it is to fix. It’s been well-attested that errors are best solved sooner rather than later when the software is less complex, and the defect can be more easily isolated.
Your team can then easily highlight the most pressing issues and focus on fixing them before the software grows more complex.
If the tool helps you solve even one such bug, the resource has already paid for itself.
Most bug tracking software can issue priority-level tags, making it easier for developers to identify and concentrate on significant problems.
When logging bugs, each error should be assigned a priority level, and then all bugs can be filtered by priority.
Here’s an illustration:
If the defect is important enough to fix, then fix it. Storing it only prolongs the pain and possibility of repercussion later.
However, by using bug tracking software, dangerous bugs can be prioritized and fixed early on. This proves their cost-effectiveness and all but promises a high return on investment.
Bug tracking software comes with immeasurable advantages.
For starters, managing your software’s countless bugs will be easier. Consequently, your product’s quality should skyrocket as your developers can easily focus on critical issues.
The bug tracking software guarantees a high return on investment for the same reason. Furthermore, the more bugs you solve, the higher the chances of a positive user experience.
Finally, most bug tracking software offers analytics, so you can understand defect trends and prevent future bugs.
Without bug tracking software, these benefits are hard to come by—this should be reason enough to invest in these tools.